Terms of service

Payment & Transaction Fees

When choosing to pay via bank transfer or cash deposit, please ensure you check and cover any transaction fees levied by your bank or payment platform. We must receive the full invoice amount, and we are unable to bear any deductions at either the sending or receiving end.

Order Confirmation & Payment Schedule

We highly value your business. As per our company policy, we require a 70% advance payment to process all customized orders and 100% full payment before dispatch. This policy is standard and non-negotiable for all orders.

Changes and Production

The order is considered confirmed once the advance payment is successfully transferred, and production will commence immediately thereafter.

All design or detail changes must be conveyed to us in writing (via email or WhatsApp) before the advance payment is made. Once the piece enters production, no further alterations can be made.

Custom Design Disclaimer

Designs based on reference pictures are handmade and may be subject to a variation of 10-15% from the original. Please be assured that our artisans strive to match the reference as closely as possible.

Production & Shipping Timeline

Customized orders typically take 35–45 days to complete. If production is finished sooner, we will ship your order immediately and notify you accordingly.

Care, Assurance, and Repairs

Assurance: Please note that all our pieces are crafted with 925 silver and come with a certificate of authenticity.

Care: The wear, tear, and necessary care are similar to that of fine jewelry. We recommend keeping your jewellery away from water, perfume and similar chemicals. When not in use, store them in airtight pouches/boxes. 

Repairs: Should you require a repair, please contact our customer care team via email info@nayirah.com. They will guide you through the process, charges, and expected timeline.